REFUNDS AND RETURNS POLICY

100% MONEY BACK GUARANTEE

We offer a 100% money back guarantee – so if you’re not happy with our mask, then email us at returns@thehairfuel.com to find out how to send it back to us. If you receive a faulty or damaged product, you can return your order within 30 days of purchase to our warehouse for a speedy replacement. We believe that in order to have the best possible online shopping experience, our customers should not have to pay for return delivery. So, if you would like to return your product for FREE, please do contact us prior to sending it back to us at returns@thehairfuel.com, and include your order confirmation number in the subject line.

SALE AND PROMOTION ITEMS

Only regularly priced items may receive a full refund. Any items purchased at sales, promotional or otherwise discounted prices are not subject to our usual returns policy and can only receive up to a maximum amount originally paid at the point of sale subject to Terms & Conditions upon discretion to be obtained by emailing returns@thehairfuel.com.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@thehairfuel.com.