How often should I be doing it?
We recommend using The Hair Fuel weekly, pick a night during the week which you can commit to spend 45 minutes to have the mask on. We prefer Monday night to establish a little self-love and self-care ritual: think face masks, doing a manicure-pedicure as you wait for The Hair Fuel to work!
I feel tingling, warming, burning sensation when I apply The Hair Fuel, is it normal?
Yes! This is normal and expected. You might feel a tingling, warming or even burning sensation on your scalp once you applied Hair Fuel. It is the sign of that The Hair Fuel is activated and working!
What if the sensation becomes too much?
If heat becomes unbearable before recommended time has elapsed, wash the mask off. Don’t worry, as you continue using The Hair Fuel regularly, your scalp will get used to the heat and sensation. In the meantime you can add slightly less powder top it off with extra olive oil.
My scalp is red after I washed it off, is it normal?
Yes! After washing off, you might notice reddening of the scalp. This is an indication of increased blood flow to your hair follicles and also a sign of The Hair Fuel working! Your scalp will calm down within 24 hours of mask application, depending on your skin sensitivity.
Do I need to wash my hair beforehand?
No. We recommend you apply it on unwashed, dry hair and then follow up with you usual shampoo & conditioning routine.
Does my hair needs to be dry before applying?
Yes. Apply it on dry hair.
Can I apply it on the lengths of my hair?
You can, but we don’t advise it. There is no point to it and it’s a waste of The Hair Fuel. In order to improve hair growth, you need to focus on the roots. If you want to treat your hair lengths while The Hair Fuel is working on your roots, we recommend covering the lengths of your hair with natural hair oil (take our Hair Quiz if you want to find out which hair oil is best for your specific hair type) or silicon-free conditioner.
Do I still need to shampoo and condition after?
Yes. We also strongly suggest to apply on unwashed hair, to save you from washing your hair twice and therefore over-drying it. Once 45 minutes elapsed, follow with your usual shampoo and conditioner routine.
Is it suitable for thin / thick / coarse / coily / curly hair?
Yes. Our mask is suitable for all hair types, as it works with blood flow and focuses on the roots, it does not matter what texture your hair has.
I have dandruff, wounded or irritated scalp – can I use The Hair Fuel?
We advise against using The Hair Fuel on irritated and wounded scalp. Results for people with dandruff can vary, depending on the root cause behind your dandruff. If you decide to use it, do so at your own risk – if the condition worsens – discontinue using it.
What’s in the box?
First month subscription box contains: welcome card, 4 powder sachets, 4 oil sachets, measuring tape, shower cap, mixing bottle, instructions card and science card. Subsequent months boxes only contain 4 powder sachets, 4 oil sachets and a welcome card.
Why don’t I have bottle and shower cap in my other boxes?
We love Mother Nature and hate waste, so our shower cap and bottle are made from a durable material which means you can rinse them with lukewarm water and soap after each use and let it fully dry.
I lost my shower cap and / or bottle, what do I do?
Pop us an email firstname.lastname@example.org – with your request. You will need to pay a small fee for these as well as shipment. The reason behind is that we want to encourage re-using the cap and the bottle as much as possible.
Which subscription bundle should I buy?
If you’re growing your hair out for an event, the earlier you start, the more time you have for your hair to grow. One of the recommended ways for The Hair Fuel is doing 3- or 6- month packages once a year as a way to support your hair growth. However, if you’d like to continuously support your hair health, 12 month package is something for you to consider!
Can I use it more often than once a week?
You can use The Hair Fuel up to twice a week, drop us an email to email@example.com if you need an accelerated package.
Will my hair be greasy after?
No, as long as you follow up with your shampoo + conditioning routine after using it – your hair will not be greasy. The combination of the components actually have been reported as helping with oily scalp and regulating sebum production.
What is the full list of ingredients?
Olea Europaea Fruit Oil, Ricinus Communis Seed Oil, Sucrose, Brassica Alba Seed Extract, Brassica Juncea Seed Extract, Oryza Sativa Powder, Caffeine, Mentha Piperita Oil
I have a medical condition, or recovering from a medical treatment, can I use The Hair Fuel to help re-grow my hair?
We advise consulting with your physician / GP showing them the ingredients list and explaining that the mask works with the blood flow in scalp.
Is it tested on animals?
Absolutely not. Never.
Is the formula vegan?
Yes, the formula vegan and cruelty-free.
Is the The Hair Fuel acceptable to use with chemically straightened/dyed hair?
Yes. Especially if you are trying to grow out your hair – you will notice your faster growing roots.
Where do you source your materials from?
Our ingredients are sourced from the UK and Europe.
Where is The Hair Fuel manufactured?
In the UK.
What is the shelf life of your products?
Each sachet has a typical shelf life of 12 months. If our products are kept out of direct sunlight and at room temperature or below, they will stay fresher longer.
Any storage tips?
Store below 30°C, wash the shower cap and bottle when not in use with lukewarm water and soap – and let it dry between uses.
Do you guarantee results?
While we cannot guarantee a specific length you will achieve – as every person’s hair follicles are different, we do have 30 day money back guarantee on all subscription bundles. If, for any reason, you are not happy with the product, email us to firstname.lastname@example.org – we refund you the money and you can keep the mask.
How do I cancel my subscription?
If you want to cancel your subscription outside the 30 day guarantee period, for 3 months subscription, we just stop sending you the mask based on your last payment. (Please note that we cannot refund you for the mask that’s already been sent out to you, so if you do want to cancel – do so 7 working days in advance of your next subscription date renewal.) However if you want to cancel your 6 or 12 months subscription you will be charged a difference between the monthly price you paid with a full price product for each month you used it, before you can cancel. We want to make The Hair Fuel accessible, hence why we are not charging a one fee at the sign up and rather split it by months. However a small percentage of people would want to cancel a 6 or 12 month subscription for arbitrage purposes, so to prevent that we have installed that policy in mind. Drop us an email to email@example.com if you want to cancel.
Is it suitable for males?
Yes. Due to higher androgens in males, The Hair Fuel would always work better for females as any other hair growth product, our mask contains caffeine – a known DHT blocker, as well as peppermint oil which is known to help male-pattern baldness.
Can it be used on children?
While our mask is for everyone, children may not be accustomed to the burning / tingling sensation on their scalp.
Can I sleep in the hair mask?
We don’t recommend it, however you can leave it for longer than 60 minutes if you wish!