Orders above €50 get FREE Kickstart pack + FREE shipping. Use code: "Solstice21" SHOP NOW >

REFUNDS AND RETURNS POLICY

100% MONEY BACK GUARANTEE

We offer a 100% money back guarantee within 30 days of the receipt of the product. Do be aware that it takes on average 5-7 weeks to notice visible hair growth results including hair length and new hair growth, but if you’re not happy with the mask (e.g. you’re having a reaction), then email us at customer@thehairfuel.com within 30 days of the receipt to find out how to send it back to us. If you receive a faulty or damaged product, notify us immediately up to 7 days of receiving the order for a free speedy replacement. Please include your order confirmation number in the subject line.

SALE AND PROMOTION ITEMS

Only regularly priced items may receive a full refund. Any items purchased at sales, promotional or otherwise discounted prices are not subject to our usual returns policy and can only receive up to a maximum amount originally paid at the point of sale subject to Terms & Conditions upon discretion to be obtained by emailing customer@thehairfuel.com.

LATE OR MISSING REFUNDS

If you have received an email confirmation from us about your refund having been processed, but it hasn’t landed in your bank account yet, please contact your bank / credit card company as it may take some time before your funds reaches you. The timeline for the processing is about 5-15 working days, depending on your bank / credit card issuer.

If you’ve done all of this and you still have not received your refund yet, please contact us at customer@thehairfuel.com.